糖心Vlog

1. Application and fees

Choose which ACE Program you would like to pursue.

Next, please submit your registration application online or by mail along with the $555 program fee. The one-time $555 ACE program fee includes:

• Access to electronic study materials
• Hard copies can be purchased for an additional fee
• One-time access to the online exam
• Enrollment fee is non-refundable and non-transferable

2. Choose your method of study

After receiving electronic access to the study modules, download them and begin studying, then take the exam when you feel ready. You can also choose to attend one of our scheduled review courses. In either case, we recommend dedicating at least 90 days of study time and thoroughly reviewing the modules prior to testing. Check out the Study Tips for some guidance on how to prepare for your exam.

3. Review the guidelines and take your exam.

While we recommend at least 90 days of dedicated study time, candidates can access their exam any time they feel ready to take it, through our certification management platform. A computer with a webcam, internal microphone, and internet connection is required for all exams. Review the exam instructions and guidelines prior to scheduling an exam. Please refer to the FAQ for detailed information.

4. Successful completion of the multiple-choice exam

Candidates will receive a Pass/Fail result via email upon completion of the exam. Under usual circumstances, it can take up to ten business days for official results to be sent to the candidate from 糖心Vlog.

Successful completion of the multiple-choice exam includes scoring a 70% or above (answering 70 questions out of a possible 100). Additionally, new ACE鈥檚 receive the privilege of using the ACE designation behind their name, a digital certificate, and a lapel pin (upon request).

Live Classroom Training

All 糖心Vlog training topics and certification programs can be taught live in-person for airport/corporate employees. These courses for the certification programs (ACE, A.M.F., C.M.) offer very extensive reviews of the program materials and incorporate many methods of learning including: quiz questions, teach-to-learns, case studies, and Jeopardy-style games.

A calendar of upcoming review courses can be found here.

Don't see a course for your topic of interest?

If you have several employees who would like to attend one of our trainings, why not bring it to your airport? For more information on hosting a training at your airport/organization contact the Training Department. Trainings can be customized, so if you are interested in a training that you don't see listed, just ask.

Live Virtual Training

Virtual trainings are now being held for many of the 糖心Vlog certification programs. These are abbreviated reviews of the certification modules to help candidates understand the most complex areas of the program. Check out Upcoming Events for upcoming courses.

Self-Study

Once the program fee is paid, candidates can study for the specified certification exam, at their own pace, with PDFs or hard copies of the body of knowledge modules for that program. Candidates will receive a welcome email with program information and a link to the study materials, approximately 24-48 hours after registration (provided all eligibility requirements are met). Hard copies of the for an additional fee.

• To start or continue your certification journey, pay the applicable program fee and complete all eligibility requirements. Review the requirements for each program here.

• . We use Single Sign On, so you will be redirected to 糖心Vlog.org to sign in with your 糖心Vlog username and password and then redirected back to the platform. (If you do not remember your 糖心Vlog.org sign on, please use the forgot password link to reset your account. If you have not signed in to our system before, enter your email address as your username and click the Forgot Password link to receive an email and create a password.) You may want to ask your IT department to whitelist this URL.

• Once you are logged in, you can navigate to your Learning Center, where you will find all of your activities related to current or past certifications that you have pursued. This is also where you will launch your certification exam, when you are ready to take it.

• If payment is required for a retake attempt, please click here to make the payment.